Privacy Policy
This Privacy Policy (“Privacy Policy”) by Payment Innovations Inc. (the “Company,” “PayCools,” “we,” or “us”) applies to persons (collectively “Users”) using the PayCools Platform, system, website, link, and service (collectively referred to as the "Service"). This Privacy Policy shall set forth how PayCools collects, uses, processes, stores, shares, and protects your Personal Data in accordance with the Republic Act No. 10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other issues of the National Privacy Commission (the “Data Privacy Legislations”).
Please read this Policy carefully before using or submitting any information, including, without limitation, our products, services, or websites (collectively "Services"). If you do not agree with this Policy, please stop using any of our Services or interacting with us. Unless otherwise required by laws in the Philippines, your continuous use of our Services shall be deemed as your acceptance of this Policy.
We may update this Policy at our own discretion at any time, and such updates will be effective immediately upon posting on any of the Services. In such cases, we encourage you to periodically check for updates to this Policy. This Policy is available on our website for your information and reference. Your continued access or use of the Service after the posting and/or notifications of such amendments, modifications, and/or updates confirms your acceptance and consent to be bound by the Privacy Policy, as amended.
Depending on the actual PayCools Services you selected, you may enter into one or more agreements (collectively “Agreements”) with PayCools. Those agreements may contain additional terms regarding privacy and our use of information about you.
What information we collect about you
We collect information from or about you when you provide it to us and when you access and use PayCools Services. The information includes:
  1. Profile Information - We will collect information to conduct KYC checks. The information we collect includes, without limitation, your name, your ID information, facial information, educational information, career information, income information, company name, business information, copies of the business/company documents, and other related information for authentication and our internal risk management. Furthermore, your address, phone number, email, or other information that allows us to contact you will also be collected.
  2. Account Information - To provide the Service, the account information we collect includes the account and corresponding password to log in to our Service.
  3. Financial Information and Tax Identification Information - This includes bank and payment information, as well as tax details.
  4. Transaction Details - These are collected for processing specific transactions.
  5. Technical Information - This includes information about the device you use to interact with us and information from your visits to our websites or mobile applications.
Additional Data and Permissions:
  • Photo Access. To verify your identity and conduct anti-fraud recognition, this access is reasonable and necessary to realize the function of our App. We request access to specific photos you choose to upload through your device's file picker and just use them to the purpose directly relating to our business and/or product. We only access the exact photos you manually select and never scan your full photo library. If we tend to use your photos for other purposes in future, we will request your consent once again. In addition, we guarantee that we will never share your photos with any third party unless your consent or required by law. To delete uploaded photos, you can contact us through the contact details provided by us.
  • Camera Permission. To verify your identity and conduct anti-fraud recognition, this permission request is reasonable and necessary to realize the function of our App. We just use it to the purpose directly relating to our business and/or product. If we tend to use such information for other purposes in future, we will obtain your permission once again. We will request your consent to obtain camera permissions, and enable you to take ID photos, shoot your face video, and/or click and upload photos of your documents and other necessary documents during the KYC process. You can disable this permission anytime through the app or your phone’s settings.
However, PayCools may also collect, from time to time, any other information not mentioned above, as it deems necessary and, subject to your consent, to maintain your account in the Service to allow you to continuously use and access PayCools’ Services.
How we obtain your information
Aside from your Personal Information, we collect your information when you browse our website, inquire about, or register to use any of our Services ("Automatically Collected Information"). Further information is collected when you sign a contract with us, provide your information to us in person, log into your PayCools account to use our Services, or when you communicate with us via email, phone, or any other means.
We also receive information about you from other sources, including:
  • Merchants and other third parties, including those who support the ability to make payments and conduct transactions through our Services.
  • Our affiliates.
  • Banks and other payment institutions that we cooperate with to provide you with the Services.
  • Publicly available sources.
We may combine information that we have about you from various sources, including the information you have provided to us, for purposes stipulated under the Data Privacy Legislation.
How we use your information
We use the information to operate our business and provide you with our Services. PayCools may use, process, and even disclose your information for the following purposes:
  1. To verify your identity during account creation, payment password reset processes, and other processes where identification is needed.
  2. To verify your eligibility to use our Services.
  3. To process, maintain, and manage your registration.
  4. To provide you with our Service, including, without limitation, operating the Services and enabling transactions, customizing your user experience, enabling the receipt of balance top-ups, financing proceeds and third-party payments, facilitating the settlement of payment for goods and services, and providing other fund settlement services. This also includes handling foreign exchange conversions, refunds, sending notices about transactions, and responding to your queries, feedback, claims, or disputes.
  5. To contact you in relation to our Services, including, without limitation, asking you for feedback about PayCools Services or other related products and services, collecting feedback from you about our Services, and using such feedback to improve our products and services. This also includes sending you information about our Services for promotional purposes and contacting you for legal purposes.
  6. To assess, detect, investigate, prevent, or remediate fraud, data breaches, or other potentially prohibited or illegal activities, and otherwise protecting the integrity of our Service.
  7. To manage our risk, perform creditworthiness and solvency checks, or detect, investigate, prevent or remediate violations of the Agreements or any of our applicable policies, industry standards, guidelines, requirements of regulatory authorities, laws and regulations, etc.
  8. To make disclosures as may be required by any rules, laws, or regulations, regulatory authorities, government officials, or other third parties when needed, including any payment network. Such disclosures may also be made pursuant to any subpoena, court order, or other legal process or requirement applicable to us or any Affiliates (including “know your customer,” anti-money laundering, counter-terrorist financing reporting, tax requirements, or other commercial disputes).
  9. To make disclosures to third parties, including relevant regulators, to prevent any harm or financial loss, to report suspected illegal activity, or to establish, exercise, or defend claims or potential claims on behalf of ourselves or our Affiliates.
  10. For the purpose of improving and optimizing our Services.
  11. For managing our business, including protecting users, preventing harm, fraud or theft to ourselves or others, maintaining the security of our products, and protecting our rights or property and those of others.
  12. Otherwise for daily business purposes, to comply with the law, or in other ways for which we provide specific notice at the time of collection.
With whom do we share your information
There are various circumstances in which we may need to disclose or share some of your information. In these cases, we ensure that your information is disclosed on a confidential basis, always subject to the applicable rules and regulations of the Data Privacy Act.
We will never share, rent, or sell your personal information to third parties outside PayCools (or the group of companies of which PayCools is part) except in special circumstances where you have given your consent, and as described in this Policy. In some situations, we may be required to disclose your information to our agents, subsidiaries, affiliates, partners, and other third-party agencies as part of business operations and the provision of our products and services. This means we might share your information with:
  • Our partner companies, organizations, or agencies, including their subcontractors or prospective business partners that act as our service providers, contractors, professional advisers who help us provide our products and services. For example, our couriers for bill delivery and our customer contact centers for our hotline operations.
  • Our security partners who provide us with information and services to protect against fraud and abuse. For example, information about security threats can help us notify you if we think your account has been compromised (at which point we can help you take steps to protect your account).
  • Law enforcement and government agencies.
  • Other companies to whom you have given consent to share your information.
We share your information to operate and manage our business, including for the purposes indicated under "How we use your information." We may share your information with:
  • Affiliates.
  • Third parties, including any agent, contractor, or third-party service provider that we work with in providing our Services. For example, we work with third parties to help us with fraud prevention, anti-money laundering checks, credit checking, bill collection, data entry, database management, promotions, marketing, customer service, technology services, product and service alerts, and payment extension services or to provide trade financing services.
  • Banks, card associations, payment networks, or acquiring institutions, and others, including those involved in processing payments and conducting transactions through PayCools Services.
  • Law enforcement agencies, insurers, government and regulatory authorities, or any other organizations to which PayCools, or any Affiliate or third-party service provider, is obligated to make disclosure under the requirements of any applicable law, regulation, or commercial arrangement.
  • Individuals and entities involved in any merger, acquisition, corporate reorganization, financing, or similar transaction with us, including in the event of the sale of all or part of our assets.
  • Our own and others' professional advisors (e.g., lawyers, accountants, auditors, and trustees).
How do we store and protect your information
Unless otherwise specified in the Agreements or other effective documents between you and PayCools, we will keep your information in accordance with our policies and for as long as necessary to provide you with the Services or other purposes as set out in this notice. Additionally, we may retain information for a longer period, including after you no longer use our Service, if it is necessary to comply with laws and regulations applicable to us.
We employ a variety of security measures—physically, technically, and organizationally—designed to help protect your information from unauthorized access, use, disclosure, alteration, or destruction, consistent with applicable data protection and privacy laws and regulations. You are responsible for maintaining the confidentiality and security of your account information (username, password, etc.) for our Services in your possession or control.
Changes to this policy
Last Updated:
We may change, amend, or revise this Policy from time to time. In the event of any substantive or material change in this Policy, we will notify you via email or phone.
transfers of your information outside the philippines
In most cases, your information will be processed in the Philippines, where our servers are located. PayCools will only transfer your information overseas when necessary and will ensure compliance and legality under applicable Privacy Laws. We promise to implement appropriate measures to ensure that the information remains protected and secured when transferred overseas.
your rights with respect to your information
As a Data Subject, you have the following rights under the Data Privacy Act of 2012:
  1. The right to access the information you have entrusted to us, provided that such information is not deemed confidential or proprietary by PayCools, or that your request for your information is reasonable and has a lawful reason.
  2. The right to suspend, withdraw, or order the blocking, removal, or destruction of your information in our processing systems upon the discovery and substantial proof that your information is no longer necessary for the purpose or purposes for which it was collected, and for such other cases provided in the Data Privacy Act of 2012. We will close your account in the system but will have to retain related account information in compliance with the retention period prescribed by other laws, including, without limitation, the Anti-Money Laundering Act. You may request the deletion of your account here： https://www.paycools.com.ph/wallet/delaccount/
  3. The right to update your information in our system if the information you provided is not complete or updated, in relation to your rights to rectification.
  4. The right to seek indemnity for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your information.
  5. The right to file a complaint with the National Privacy Commission for any violation of your data privacy rights.
If you feel that there has been mishandling or misuse of your information or that any of your privacy rights have been violated, you may email us at dataprotection@paycools.com.ph
contact us
If you have questions or requests about this Policy, please contact us through the contact details provided below:
  • Data Protection Office: dataprotection@paycools.com.ph
  • Customer Support Email: csr@paycools.com.ph